21 - 24 January, 2019

Vijayakumar Subramaniam

Vice President, Process Innovation & Customer Experience
Affin Bank Berhad

4:15 PM Going Digital: A Journey Towards Automated and Unmanned Branch

  • Developing framework for designing digital branches and key considerations in technology, infrastructure and designs
  • Uncover key challenges on cost, operations and customer experiences and ways to overcome them
  • Operating an unmanned store: Collecting valuable data for continuous improvement and customer insights

9:00 AM Workshop A: Digital Transformation 101 for Branch

  • Understanding branch value proposition in the digital age
  • Developing a feasible transformation roadmap and identifying key priority areas
  • Integrating new technologies with existing legacy systems and redesigning processes and operations
  • Upskilling branch employees for operational and customer excellence

Check out the incredible speaker line-up to see who will be joining Vijayakumar.

Download The Latest Agenda