21 - 24 January, 2019

Vijayakumar Subramaniam

Vice President, Process Innovation & Customer Experience
Affin Bank Berhad

9:50 AM Panel: Adopting a Customer-Centric Design in Your Branch to Increase Engagement and Efficiency

• Making the customer the focal point of all interactions and channels
• Designing and delivering intuitive, easy-to-use and interesting customer services that personalize every interaction at the branch
• Orchestrating services through multiple channels – continuously, consistently, and in the right context
• Utilizing insights from the data collected during customer interactions and transactions at the branch

Check out the incredible speaker line-up to see who will be joining Vijayakumar.

Download The Latest Agenda