Ryan Jong Hoon KimHead of Retail Banking Segments & Digital
Standard Chartered Bank
Ryan is Head of Retail Segments and Head of Digital & Alliances for Standard Chartered Bank Korea, appointed in December 2016. In this role, Ryan is responsible for overall performance of the Retail Banking segments; Personal and Priority banking, serving over 4m clients. He is also in charge of driving the digital banking strategy and business transformation through strategic alliances. Ryan is currently a member of Korea Retail Banking Management Team which oversees the Korea Retail Banking business strategy, performance and resource allocation.
- Developing and implementing the tool: the first 100% STP and paperless tablet PC based sales and service platform, Retail Workbench
- Enhancing branch network with Retail Workbench: award-winning new branch layout “bank# & bank desks” leveraging the alliance partnership with a major retailer
- Realizing full digitization of traditional branches based on Retail Workbench: next generation branch design for unique digital client experience and staff productivity improvement.