21 - 24 January, 2019
Singapore

Patsy Wang


Vice President, Business Transformation, Group Consumer Financial Services
OCBC


11:40 AM Building the Branch of the Future

  • Redefining the role of branch in the new omnichannel customer journey
  • Spearheading branch digitalisation for customer and operational excellence
  • Effective digital leadership and upskilling to ensure branch transformation success

3:45 PM PANEL: Optimising Branch Network Strategy in the Digital Age

  • Deciding on the intent and purpose of branch network and how it fits within the organisational roadmap
  • Designing differentiated services and experiences in relation to market and customer segments
  • Assessing the impacts of a ‘phygital’ world and how it influences branch planning


Check out the incredible speaker line-up to see who will be joining Patsy.

Download The Latest Agenda