Oryan AngDistribution Journey Manager Consumer Banking Group, Singapore
DBS Bank Ltd
Oryan has been in the consumer banking business for the last 14 years; covering a range of expertise from Product Sales and Management, Customer Experience and most recently as a journey manager in delivering the product and services at DBS’ branches. In his current role, Oryan has been directly involved in branch journeys on automation and new digital deliveries leading to impactful customers experiences and branch evolutions.
9:50 AM Panel: Adopting a Customer-Centric Design in Your Branch to Increase Engagement and Efficiency
• Making the customer the focal point of all interactions and channels
• Designing and delivering intuitive, easy-to-use and interesting customer services that personalize every interaction at the branch
• Orchestrating services through multiple channels – continuously, consistently, and in the right context
• Utilizing insights from the data collected during customer interactions and transactions at the branch