Managing Director, Regional Sales & Distribution Head Asia Pacific & EMEA
There’s no question that companies who embrace technology are seeing an improvement in their customer experience and bottom lines. However, human interaction is still incredibly important to today’s customer. How can you balance advancements in technology and self-service with the human element? Leading sales activity of 10,000+ frontline FTE plus the physical branch & ATM network across Asia Pacific & EMEA, Matt will share the lessons learned from driving sales productivity & revenue across Citi Priority, Citigold & Citigold Private Client segments with the digitisation and transformation of the branch network.