Matthew ReadManaging Director, Regional Sales & Distribution Head Asia Pacific & EMEA
Matt has end to end accountability of sales & distribution across Asia Pacific & EMEA. This includes all channels, 10,000+ frontline staff plus the physical branch & ATM network. His responsibilities include driving sales productivity & revenue across Citi Priority, Citigold & Citigold Private Client segments in addition to managing the digitisation & transformation of the branch network. His job scope covers both the Retail Bank plus Cards & Loans business which together incorporate 5 million+ clients & USD $160+ Billion in client wealth footings. He has over 20 years work experience & held senior roles within Sales & Distribution, Operations & Compliance in addition to having significant country leadership experience. He has been in Asia for 15 years & lived in Singapore, Indonesia & Thailand. Matt joined Citibank from the Australia & New Zealand Bank where he was the Head of Wealth Distribution & Branch Network (Asia Pacific) having accountability for both the Affluent Banking & Private Wealth segments. Prior to this he worked for Standard Chartered Bank as Group Head of Distribution Reengineering in addition to spending 10+ years with General Electric, his last position being CEO of GE Money Indonesia in addition to being a board member of PT Astra Sedaya Finance, Indonesia’s largest auto finance company. Matt holds a Bachelor of Commerce degree & MBA from the University of Melbourne in Australia where he won the “Deans Honours Award” twice. He is married with four children, actively participates in motorsport & is a current Australian land speed record holder.
There’s no question that companies who embrace technology are seeing an improvement in their customer experience and bottom lines. However, human interaction is still incredibly important to today’s customer. How can you balance advancements in technology and self-service with the human element? Leading sales activity of 10,000+ frontline FTE plus the physical branch & ATM network across Asia Pacific & EMEA, Matt will share the lessons learned from driving sales productivity & revenue across Citi Priority, Citigold & Citigold Private Client segments with the digitisation and transformation of the branch network.