23 - 24 January, 2018
The Fullerton Hotel Singapore

Matthew Read


Managing Director, Regional Sales & Distribution Head Asia Pacific & EMEA
Citibank


9:10 AM Future Tech vs. Human Touch in the Branch- How Do You Strike the Right Balance?

There’s no question that companies who embrace technology are seeing an improvement in their customer experience and bottom lines. However, human interaction is still incredibly important to today’s customer. How can you balance advancements in technology and self-service with the human element? Leading sales activity of 10,000+ frontline FTE plus the physical branch & ATM network across Asia Pacific & EMEA, Matt will share the lessons learned from driving sales productivity & revenue across Citi Priority, Citigold & Citigold Private Client segments with the digitisation and transformation of the branch network.


Check out the incredible speaker line-up to see who will be joining Matthew.

Download The Latest Agenda