21 - 24 January, 2019

Katherine Wolfe

Head of Business Transformation

2:45 PM Transforming Branch Experience with Human-Centered Designs

  • Ensuring the customer is the focal point of all interactions and services
  • Applying design-thinking principles to reimagine the branch experience
  • Striking a balance between design, efficiency and customer-centric

Check out the incredible speaker line-up to see who will be joining Katherine.

Download The Latest Agenda