23 - 24 January, 2018
The Fullerton Hotel Singapore

Kartina Sury


VP, Head of Customer Strategy & Experience
PT Prudential Life Assurance Indonesia


1:20 PM Reinventing Branches to Focus on Relationship Building

Gone are the days when branches represented a one-size-fits-all solution for all demographics and services. The onset of digital has resulted in a bifurcation of the banking environment. While self-serve digital channels cater to transactional activities, branches provide relationship-based activities that require proximity. Recent research indicates that 90% of consumers prefer face-to-face advice for complex products. This session will explore how to refocus branches to advisory services and more personalized services.


Check out the incredible speaker line-up to see who will be joining Kartina.

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