CEO and Co-Founder
Consumer visits to retail bank branches are forecasted to drop 36% by 2022, so banks must meet them where they are. Furthermore, customers that engage with your bank across multiple channels have proven to be worth over 210% more than those engaged over a single channel. Simply following up with abandoned applications for various products in a timely way can convert over 40% of them. The omni-channel capabilities leading in and out of a digital branch delivers a much more robust sales funnel.
This session will cover the changing needs of the banking customer, how to manage your channels in a cost effective way, and how to migrate more of your customers to digital banking. It will include case studies of major banks that have achieved outstanding ROI by enabling multiple channels for their retail branches, and the possibilities of the future bank branch modeled under a hub and spoke design.