Kaiesh VohraCEO and Co-Founder
Kaiesh is the CEO and Co-Founder of Lucep, a Singapore head-quartered startup that uses artificial intelligence to accelerate sales. In the past couple of years, Kaiesh has built Lucep into a company that interacts with thousands of customers around the world daily, supporting some of the worlds largest financial institutions, hospitality groups, and healthcare institutes. While responsible for Lucep’s vision and strategy, he is still deeply involved in writing the code for the bleeding edge parts of the company’s product. He believes in breaking things if they aren’t broken just so that he can see if they can work better. Lucep strives to create better human relationships by helping people understand each other’s needs better; using machines to automate data heavy tasks, and gamification to motivate people psychologically. Kaiesh saw the need for this after he saw a disconnect between sales teams and a company’s customers in many small businesses – as well as experiencing it first hand in companies he has run. Kaiesh graduated from the University of Edinburgh with a first class honours degree in artificial intelligence and computer science, has worked for Accenture in the UK, Credit Suisse in Singapore, run MNCs, and served on the board of directors of global associations – using technology to transform lives all throughout.
Consumer visits to retail bank branches are forecasted to drop 36% by 2022, so banks must meet them where they are. Furthermore, customers that engage with your bank across multiple channels have proven to be worth over 210% more than those engaged over a single channel. Simply following up with abandoned applications for various products in a timely way can convert over 40% of them. The omni-channel capabilities leading in and out of a digital branch delivers a much more robust sales funnel.
This session will cover the changing needs of the banking customer, how to manage your channels in a cost effective way, and how to migrate more of your customers to digital banking. It will include case studies of major banks that have achieved outstanding ROI by enabling multiple channels for their retail branches, and the possibilities of the future bank branch modeled under a hub and spoke design.