21 - 24 January, 2019
Singapore

Izzidin Abusalameh


Chief Operating Officer
United Arab Bank


11:10 AM Achieving Efficiencies & Growth in Branches for Improved Customer Experience

  • Structural changes to alignment of branch function for improved service delivery
  • Delivering superior customer experience levels at branches through cultural transformation
  • New metrics to effectively assess, measure and benchmark branch performance through real time business activity monitoring
  • Using Journey Maps to create delightful customer interactions at branches

9:10 AM PANEL: Integrating Offline and Online Platforms for a Seamless Banking Experience

  • Using data strategically to address diverse customer needs and to invest in the right channels for coherent banking experiences
  • Determining unique customer touch points to attract new and existing users across omnichannels
  • Creating synergies between offline and online channels to develop unified customer journeys


Check out the incredible speaker line-up to see who will be joining Izzidin.

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