23 - 24 January, 2018
The Fullerton Hotel Singapore

Haresh Hiranandani


Vice President- Digital Initiatives- PMP & ASQ Six Sigma
Kotak Mahindra Bank


9:50 AM Panel: Adopting a Customer-Centric Design in Your Branch to Increase Engagement and Efficiency

• Making the customer the focal point of all interactions and channels
• Designing and delivering intuitive, easy-to-use and interesting customer services that personalize every interaction at the branch
• Orchestrating services through multiple channels – continuously, consistently, and in the right context
• Utilizing insights from the data collected during customer interactions and transactions at the branch

2:00 PM Avoid Bright Shiny Object Syndrome: Using Technology the Way Your Customer Needs It

Buying the latest tools doesn’t necessarily mean they are right for your customer-how can you ensure you have an end-game when investing in tech? Learning objectives include:
•        Make sure you understand the needs of your business
•        Taking care to invest in solutions, not gimmicks
•        Investing in things that drive engagement, not just flashy things with no purpose


Check out the incredible speaker line-up to see who will be joining Haresh.

Download The Latest Agenda