23 - 24 January, 2018
The Fullerton Hotel Singapore

Gareth Jude

Retail Industry Executive, Chief Marketing Office
Telstra

Gareth has spent most of his career in senior roles in retail businesses. In addition he has consulted to retailers and taught retail at Sydney, Macquarie, UTS and Shanghai Jiao Tong Universities. Gareth currently holds the position of Retail Industry Executive at Telstra where he has published five research reports in to the digital disruption of the industry. He speaks at conferences around the world and was recently found to be the seventh most influential person in Australian e-commerce.

 

 



9:10 AM Rebuilding Competitive Advantage through a Branch Service Evolution Strategy that engages Digital Native Customers

Consumer adoption of digital technologies has seen transaction volume in many service based retail industries moving online and the role of the physical branch being questioned. In this presentation you will see examples from around the world that demonstrate how the physical branch can become even more relevant in a digitally disrupted environment as well as hear the story of Telstra‚Äôs own evolution of its flagship branch in Sydney. 


Check out the incredible speaker line-up to see who will be joining Gareth.

Download The Latest Agenda