What Should Bank Branches of the Future Focus on
Many branches who have tried these concepts have “borne no fruit” because customers only want to go to a bank to do what they usually go to a bank to do. Customers want a change but the key is to focus on how to improve on the current reasons why people...
Evolving the Branch: Providing One-Stop Solutions for Customers
Ahead of the inaugural Branch Transformation Summit 2018 we chat to Medina Cicak, In-Store Delivery Advisor – Store Transformation at the Suncorp Group. Medina shares with us details of Suncorp’s branch evolution – transforming branches into stores that provide customers with a one-stop-shop for life’s most important journeys.