Branch Transformation Brochure
Branch networks are costly to operate and customers are increasingly choosing to purchase financial products through digital channels. However with nearly 60% of traditional financial products still being sold in the branch, it's hard to argue that the brick and mortar channel doesn't play a significant role in the retail...
What Should Bank Branches of the Future Focus on
Many branches who have tried these concepts have “borne no fruit” because customers only want to go to a bank to do what they usually go to a bank to do. Customers want a change but the key is to focus on how to improve on the current reasons why people...
Evolving the Branch: Providing One-Stop Solutions for Customers
Ahead of the inaugural Branch Transformation Summit 2018 we chat to Medina Cicak, In-Store Delivery Advisor – Store Transformation at the Suncorp Group. Medina shares with us details of Suncorp’s branch evolution – transforming branches into stores that provide customers with a one-stop-shop for life’s most important journeys.