21 - 24 January, 2019
Singapore

Pre-Conference Workshops - 21 January Monday

9:00 am - 12:00 pm Workshop A: Digital Transformation 101 for Branch

Vijayakumar Subramaniam - Vice President, Process Innovation & Customer Experience, Affin Bank Berhad
  • Understanding branch value proposition in the digital age
  • Developing a feasible transformation roadmap and identifying key priority areas
  • Integrating new technologies with existing legacy systems and redesigning processes and operations
  • Upskilling branch employees for operational and customer excellence
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Vijayakumar Subramaniam

Vice President, Process Innovation & Customer Experience
Affin Bank Berhad

12:00 pm - 1:00 pm Lunch Break


1:00 pm - 4:00 pm Workshop B: Achieving Process & Operational Excellence in Branch

  • Embarking on process and operations redesign for cost savings and efficiency gains
  • Deciding on key processes and operations to prioritise
  • Leveraging automation to reduce errors and enhance productivity
  • Working towards lean and customer-centric branch operations