21 - 24 January, 2019
Grand Copthorne Waterfront Hotel, Singapore

Post-Conference Workshops - 24 January Thursday

9:00 am - 12:00 pm Workshop C: Driving Omni-Channel Success in Banks

  • Reaping the benefits of a seamless online and offline banking experience
  • Building the omnichannel operating environment
  • Mapping omni customer journeys
  • Synchronising sales, products, marketing and distribution strategies across branch and digital

1:00 pm - 2:00 pm Lunch Break

1:00 pm - 4:00 pm Workshop D: Design-Thinking to Optimise In-Branch Experience

  • Mapping out the in-branch customer journey
  • How can we rethink branch banking and make the shift from transaction-centric to customer-centric
  • Merging spaces, technologies and designs to rejuvenate in-branch experience
  • Leveraging branch to nurture sustainable customer relationships