21 - 24 January, 2019
Singapore

Conference Day One - 22 January Tuesday

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:10 am Opening Remarks from the Chairperson

NEXT-GENERATION BANKING

9:10 am - 9:55 am CXO Panel: Building the Future Banking Ecosystem: Innovation and Transformation in the Digital Era

  • Transitioning from a traditional banking business model to an ecosystem approach
  • Making strategic investments in people, process and technology and ensuring alignment with business objectives
  • Driving core banking modernization and innovation across all departments

9:55 am - 10:25 am Using AI to Decode and Unlock New Banking Value Propositions

  • Unlocking the value of data to transition from product to customer-centric
  • Making informed decisions across products, marketing, sales and distribution to grow your customer base
  • Deploying customer-first strategies to meet next-gen market needs

10:25 am - 11:10 am Speed Networking & Morning Break


RE-THINKING BRANCH

11:10 am - 11:40 am Achieving Efficiencies & Growth in Branches for Improved Customer Experience

Izzidin Abusalameh - Chief Operating Officer, United Arab Bank
  • Structural changes to alignment of branch function for improved service delivery
  • Delivering superior customer experience levels at branches through cultural transformation
  • New metrics to effectively assess, measure and benchmark branch performance through real time business activity monitoring
  • Using Journey Maps to create delightful customer interactions at branches
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Izzidin Abusalameh

Chief Operating Officer
United Arab Bank

  • Redefining the role of branch in the new omnichannel customer journey
  • Spearheading branch digitalisation for customer and operational excellence
  • Effective digital leadership and upskilling to ensure branch transformation success
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Patsy Wang

Vice President, Business Transformation, Group Consumer Financial Services
OCBC

12:10 pm - 12:40 pm Driving Excellence in Branch Banking and Staying Competitive in the Digital Age

  • Innovating branch designs, services and interactions
  • Elevating branch efficiencies to elevate overall branch experience
  • Putting a focus on in-branch engagement

12:55 pm - 2:00 pm Networking Lunch


BRANCH DIGITALISATION & AUTOMATION

2:00 pm - 2:30 pm Accelerating Digital Transformation in Branch – and What’s Next?

Andreas Kurniawan - Executive Vice President, Head of Digital Banking and Transformation, OCBCNISP
  • The importance of branch digitalisation in ensuring market competitiveness and service excellence
  • Reinventing branch banking processes and operations through legacy modernisation and strategic investments in digital self-service technologies
  • The way forward: Maintaining a cutting-edge branch digital strategy across customer experience and back office operations
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Andreas Kurniawan

Executive Vice President, Head of Digital Banking and Transformation
OCBCNISP

2:30 pm - 3:15 pm INNOVATION SPOTLIGHTS [3 SHOWCASES @ 15 MINS EACH]


INNOVATION SPOTLIGHTS [3 SHOWCASES @ 15 MINS EACH]


Innovation Spotlight 1

2:30 pm - 2:45 pm Digital Customer Onboarding in Branch

Innovation Spotlight 2

2:45 pm - 3:00 pm Secure Customer Verification and Authentication in Branch

Innovation Spotlight 3

3:00 pm - 3:15 pm Automating Core Banking Processes in Branch

3:15 pm - 3:45 pm Enhancing Branch Operating Efficiencies through Standardisation, Simplification and Automation

Vivek Nair - Digital Transformation Lead - Asia Pacific & EMEA Retail Branch Network, Citi
  • Connecting the dots from operational excellence to outstanding customer experience
  • Redesigning processes and operations with a customer-centric lens
  • Deploying digital self-service and automation tools to fast-track transformation
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Vivek Nair

Digital Transformation Lead - Asia Pacific & EMEA Retail Branch Network
Citi

SMART DIGITAL BRANCHES

4:15 pm - 4:45 pm Going Digital: A Journey Towards Automated and Unmanned Branch

Vijayakumar Subramaniam - Vice President, Process Innovation & Customer Experience, Affin Bank Berhad
  • Developing framework for designing digital branches and key considerations in technology, infrastructure and designs
  • Uncover key challenges on cost, operations and customer experiences and ways to overcome them
  • Operating an unmanned store: Collecting valuable data for continuous improvement and customer insights
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Vijayakumar Subramaniam

Vice President, Process Innovation & Customer Experience
Affin Bank Berhad

4:45 pm - 5:15 pm The Ark by UnionBank: Behind-the-Scenes on Delivering Philippines’ First All-Digital Bank

Ron Puno - First Vice President, Head Business Process Automation, Robotic Process Automation & AI, Union Bank of the Philippines
  • Digitising branch transactions: The where, why and how
  • Streamlining branch processes and driving operational productivity with digital self-service tools and automation
  • Adopting a digital-first mindset: From establishing turnaround times for transactions to innovating in-branch customer experience
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Ron Puno

First Vice President, Head Business Process Automation, Robotic Process Automation & AI
Union Bank of the Philippines

5:15 pm - 5:15 pm Chairman’s Closing Remarks and End of Day One