Innovating Branch Experience & Operations in an Omnichannel Era

Digital disruptions have radically changed the game for branch banking in Asia. To remain relevant and effective, brick and mortar branches must transform, innovate and reimagine their role in the new omnichannel landscape.

Returning on 22-23 January 2019, the 2nd Branch Transformation Asia remains the only conference in the region exploring how financial institutions can future-proof physical branches by re-strategising branch investments, accelerating branch digitisation and designing complementary offline customer touchpoints and experiences.

Branch Transformation 2019 Speakers Include

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Sponsorship Options include:




Targeted & Focused Networking


Tailored Packages


Business Meetings


Speaker Platforms


Closed Door Roundtables


Evening Networking

Top Reasons to Attend Branch Transformation Asia

 

Redefining the role, purpose and focus of banking branch in the digital age

 

Beyond traditional branch banking: Making the shift from transactions to engagement

 

Optimising branch experience with human-centered designs and smart technologies

 

Developing digital capabilities for a seamless omnichannel banking experience

 

Utilising AI, data analytics for personalisation and to enhance branch profitability

 

Leveraging automation, self-service and digitizing operations to improve branch efficiencies

Key Themes

 

Re-thinking Branch Network & Distribution

 

Designing Smart Branches & The Rise of the Digital Branches

 

Digitising Branch Operations to Drive Operational Efficiencies & Customer Experience

 

In-Branch Customer Journey Mapping & Personalising Customer Interactions

 

Driving Branch Footfall & Profitability

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