Innovating Branch Experience & Operations in an Omnichannel Era

Digital disruptions have radically changed the game for branch banking in Asia. To remain relevant and effective, brick and mortar branches must transform, innovate and reimagine their role in the new omnichannel landscape.

Returning on 22-23 January 2019, the 2nd Branch Transformation Asia remains the only conference in the region exploring how financial institutions can future-proof physical branches by re-strategising branch investments, accelerating branch digitisation and designing complementary offline customer touchpoints and experiences.

Branch Transformation 2019 Speakers Include

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Sponsorship Options include:

Targeted & Focused Networking

Tailored Packages

Business Meetings

Speaker Platforms

Closed Door Roundtables

Evening Networking

Top Reasons to Attend Branch Transformation Asia


Redefining the role, purpose and focus of banking branch in the digital age


Beyond traditional branch banking: Making the shift from transactions to engagement


Optimising branch experience with human-centered designs and smart technologies


Developing digital capabilities for a seamless omnichannel banking experience


Utilising AI, data analytics for personalisation and to enhance branch profitability


Leveraging automation, self-service and digitizing operations to improve branch efficiencies

Key Themes


Re-thinking Branch Network & Distribution


Designing Smart Branches & The Rise of the Digital Branches


Digitising Branch Operations to Drive Operational Efficiencies & Customer Experience


In-Branch Customer Journey Mapping & Personalising Customer Interactions


Driving Branch Footfall & Profitability

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